# Subscription and Billing

> Answers to recurring questions about PandaSuite subscriptions, payment methods, invoice management, and available discounts.

https://docs.pandasuite.com/account/subscription/billing-faq/

This article centralizes **all questions related to your subscription and billing**. For detailed procedures (e.g., canceling a subscription), follow the links to the dedicated articles.

## Understanding our plans

### Types of plans

| Category       | Purpose                                              | Examples of Plans                                                                                                                                                                                                                                                                                      |
| -------------- | ---------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Edition**    | Create and test your projects with PandaSuite Studio | Free Account, [Pro Account](https://docs.pandasuite.com/account/subscription/pro-account/)                                                                                                                                                                                                             |
| **Publishing** | Publish and export your apps with white-label        | [Web](https://docs.pandasuite.com/account/subscription/the-web-plan/), [Single](https://docs.pandasuite.com/account/subscription/the-single-plan/), [Multi](https://docs.pandasuite.com/account/subscription/the-multi-plan/), [Full](https://docs.pandasuite.com/account/subscription/the-full-plan/) |

### Monthly, annual, or one-time payment?

| Payment Type | Features                               | Note                                                                |
| ------------ | -------------------------------------- | ------------------------------------------------------------------- |
| **Monthly**  | Billed each month, no commitment       | Cancel anytime before the next due date                             |
| **Annual**   | Prepaid for 12 months, **20% savings** | Access to autonomous export (Web package, APK, EXE, Linux package…) |
| **One-Time** | Only available for distribution plans  | No recurrence; updates possible for 1 year                          |

> **Info**
>
> 👉 Need help choosing? Check out the article [Which plan for your
> project?](https://docs.pandasuite.com/account/subscription/which-plan-for-your-project/)

## Billing & renewal

### How does the billing cycle work?

- For a **monthly subscription**, your card is charged every month on the same date.
- For an **annual subscription**, a single charge covers 12 months.

You can check the **next due date** in `Dashboard` ▸ `Account` ▸ `Billing`.

### Can you modify your subscription during the term?

Yes.

- For the **Pro account**, go to `Dashboard` ▸ `Account` ▸ `Profile`.
- For a **distribution plan**, go to `Dashboard` ▸ `Your App` ▸ `Settings` ▸ `Subscription`.

### How to cancel?

The **Cancel subscription** link is available:

- Pro Account: `Account` ▸ `Profile`
- Distribution Plan: `Your App` ▸ `Settings` ▸ `Subscription`

> **Warning: ⚠️ Automatic Renewal**
>
> All subscriptions are tacitly renewed. Cancel **before the due date** to avoid
> automatic charges.

## Accepted payment methods

| Method                    | Supported                                    | Remarks                                                   |
| ------------------------- | -------------------------------------------- | --------------------------------------------------------- |
| Credit Cards              | Visa, MasterCard, American Express           | Immediate and recurring payment                           |
| Wallets                   | Apple Pay, Google Pay (depending on country) | --                                                        |
| SEPA Direct Debit         | Europe                                       | To be configured from the payment window                  |
| Purchase Order / Transfer | Companies, institutions                      | Contact [our sales team](https://pandasuite.com/contact/) |

## Managing your payment methods

Click your name at the bottom left of the dashboard, then **Billing**.

[Image: Account menu open at the bottom left of the dashboard, with Billing framed]

### Add, delete, or replace a card

- To modify your payment method, click on the °°° menu.

  [Image: Stripe billing page: the saved card with its three-dot menu, then the + Add a payment method button]

- To add a payment method, click the **+ Add a payment method** button. Enter the information and click **Add**.

[Image: Stripe Add a payment method page: bank card or SEPA Direct Debit, card fields, then the Add button]

### Card declined

1. Check the limit or 3D Secure authentication.
2. Try 2-3 more times.
3. If the issue persists, contact your bank before reaching out to PandaSuite support.

### Payment overdue

When the renewal of an app's subscription is not paid, the app page shows an orange **Payment overdue** banner: **Your service will be stopped soon!**

1. Click **Pay now**: the **Subscription** tab of the app's settings opens. The subscription card shows **Past Due**.
2. Click **Pay amount due** and settle the invoice.

Once the invoice is paid, the banner disappears. For a Pro account, the **Manage subscription** section of the **Profile** tab shows the same **Past Due** state and **Pay amount due** button.

## Invoices & billing information

### Download your invoices

Go to `Dashboard` ▸ `Account` ▸ `Billing`.

Click on the invoice, then the **Download the invoice** button to print or save.

### Update address or VAT

Modify the fields in `Billing`. Changes apply **only to future invoices**.

> **Warning: Retrospective Modification**
>
> For legal reasons, an already issued invoice **cannot be modified**.

### VAT & Taxes

- EU Clients: VAT is applied based on your country if no valid VAT number is provided.
- Outside EU: The amount is billed **excluding taxes**.

## Discounts & Coupons

### Using a coupon

1. In the payment window, click on the **Add promotion code** button.
2. Enter the code → **Apply**.

[Image: Payment window for the Single plan: the Add promotion code button under the subtotal, before VAT and the total]

### Discount programs

| Audience            | Benefit                               | Request Link                                                                                                               |
| ------------------- | ------------------------------------- | -------------------------------------------------------------------------------------------------------------------------- |
| Students & Teachers | – 70% Pro Account, – 50% Distribution | [Educational Discounts](https://docs.pandasuite.com/account/subscription/educational-discounts-for-students-and-teachers/) |
| Start-ups           | – 50% for 1 year                      | [Start-up Discounts](https://docs.pandasuite.com/account/subscription/discounts-for-startups/)                             |
| Non-Profits & NGOs  | Preferential conditions               | [NGO Discounts](https://docs.pandasuite.com/account/subscription/discounts-for-non-profits/)                               |

## Frequently asked questions

### What happens if I cancel my Publishing plan?

- In the case of a monthly plan, the app becomes private; new users can't download it.
- Existing users retain access, **without updates**.
- With an **autonomous export** (annual or one-time payment), your app remains functional outside of PandaSuite.

### Can my company pay for my apps?

Yes. With a contract, your company's organization provides app licenses to its members. When you choose a plan for an app, you can then use one of its licenses instead of paying. Read [Pay for an app with an organization license](https://docs.pandasuite.com/account/subscription/pay-with-an-organization-license/).

### My plan is billed under contract

If PandaSuite bills your app or your account directly under a contract, its subscription card shows **Your plan is billed under contract.** instead of a card payment, with the contract's status: **Active**, **To renew**, or **Ended**.

When the contract ends, a **Contract to renew** notice gives the date after which, without a renewal, the app is suspended or the account moves to the Free plan. Nothing is deleted. Click **Request a renewal** to contact the PandaSuite team.

### Can I get a quote or a pro-forma invoice?

Yes. Contact [our sales team](https://pandasuite.com/contact/) specifying the desired plan, duration, number of users/apps, and billing details.

### Payment system

We use [Stripe](https://stripe.com) – PCI-DSS Level 1 solution – for all transactions.